FAQ
Frequently Asked Questions
Clear answers about how Manorway works, who's in control, and what to expect.
About Manorway
Why Manorway?
Manorway delivers modern, board safe HOA management that reduces volunteer workload without sacrificing oversight. AI handles routine operations while licensed professionals manage finances and compliance. You get transparent pricing, complete audit trails, and a team that works the way modern boards expect.
What boards appreciate:
- • AI handles routine resident inquiries, tracking, and drafting,reducing board workload by 60-80%
- • Licensed professionals manage finances, legal compliance, and complex decisions
- • Transparent per unit pricing with no hidden fees or percentage-based charges
- • Complete audit trails and board-accessible documentation at all times
Related Questions
What makes you different from other tech enabled management companies?
Most "tech enabled" companies use software for internal efficiency but still rely on traditional staffing models. We use AI to directly reduce board workload,handling resident inquiries, tracking requests, and drafting communications,while licensed professionals focus on finances, compliance, and complex decisions. You get lower costs and faster response times without sacrificing human oversight.
Do you serve HOAs outside the Puget Sound area?
Yes. Manorway is available to HOA and condo boards in all 50 states. State specific guidance is built into the platform for the laws that govern your community, from WUCIOA in Washington to Davis Stirling in California to Chapter 718 and 720 in Florida and beyond. Your board approves every decision and every communication, the same way no matter where you are.
Do you replace our management company?
Yes, we provide full service HOA management using a modern approach. AI handles routine operational tasks while licensed professionals manage finances, legal issues, and complex decisions. Your board maintains full control with approval authority over all significant actions.
Service model:
- • AI assists with answering resident questions, tracking requests, and drafting communications
- • Licensed professionals handle finances, contracts, and legal compliance
- • Board approval is required for all significant actions and policies
- • Regular reports provide full visibility with complete audit trails
Related Questions
Can we keep our existing vendors and contractors?
Yes. We work with your current vendors unless you request changes. During onboarding, we document all vendor relationships, contracts, and contact information. Vendor changes require board approval.
Do we lose our relationship with our current property manager?
Yes, transitioning to Manorway means replacing your current management provider. However, we conduct a formal handoff process to preserve institutional knowledge, vendor relationships, and resident familiarity with HOA operations.
Can you help us form a new HOA?
Yes. We assist with new HOA formation including document drafting, state registration, initial board setup, and operational structure. AI streamlines document preparation while licensed professionals ensure legal compliance. Formation services include governing documents, board training, vendor selection, and first-year operational setup.
Do you work with small HOAs (under 50 units)?
Yes. Small HOAs benefit significantly from AI assistance because volunteer board members have limited time. AI handles routine operations,resident inquiries, maintenance tracking, document organization,allowing small boards to focus on governance rather than administration. Our per unit pricing makes professional management affordable even for smaller communities.
Small HOA benefits:
- • AI reduces volunteer board workload by handling day to day operations
- • Affordable per unit pricing ($10-15/unit for full service) without minimums
- • Same professional oversight and licensed support as larger communities
- • Board maintains full control with less time spent on administrative tasks
Related Questions
What is your minimum community size?
We work with communities as small as 10-15 units. AI assisted operations make small community management economically viable,we don't require traditional minimum unit counts or inflated per unit fees to cover fixed staffing costs.
Do small HOAs get less support than larger ones?
No. All communities receive the same AI assistance, licensed professional oversight, and board support regardless of size. Response times, financial management, and compliance standards are identical. Small HOAs often receive more personalized attention due to simpler operational requirements.
AI & Human Oversight
Who is ultimately responsible, AI or humans?
Humans are always responsible. AI is a tool that assists licensed professionals and board members,it does not replace human judgment or accountability. Every action has a clear audit trail showing who reviewed, approved, or executed each task.
Accountability structure:
- • Routine tasks: AI drafts responses, humans review and approve
- • Financial operations: Licensed CPAs handle all transactions
- • Legal matters: Attorneys review and advise on all legal issues
- • Board decisions: Board approves all significant actions and policies
Related Questions
What happens if AI makes a mistake?
Human staff review all AI assisted content before it is finalized or sent. If an error occurs, it is corrected immediately, logged, and reviewed to prevent recurrence. All incidents are reported to the board with corrective actions documented.
Who do residents contact if they have concerns?
Residents can contact Manorway staff directly or escalate concerns to the board. All resident communications are logged and visible to the board. Human staff handle all escalations, complaints, and sensitive matters,never AI alone.
Does using AI reduce board liability?
Yes. AI creates complete audit trails showing all actions, approvals, and communications,providing legal protection for board decisions. Professional liability insurance covers all management operations. Clear documentation of board oversight and human accountability reduces risk compared to informal or undocumented traditional management.
Does AI send messages directly to residents?
AI can respond to routine inquiries using board approved templates and protocols. For questions requiring judgment, interpretation, or policy decisions, responses are drafted by AI and reviewed by staff or board before sending. All communications are logged and available for board review.
Communication protocols:
- • AI assists with routine inquiries using pre-approved templates
- • Staff or board reviews all judgment-based communications before sending
- • Board can adjust protocols and templates at any time
- • Complete communication logs maintained for board oversight
Related Questions
What types of questions can AI answer without review?
AI can answer factual, procedural questions using board approved templates: pool hours, contact information, ARC submission process, meeting schedules, and similar routine inquiries. All responses use pre-approved language and are logged for board review.
Can the board see all AI assisted messages before they are sent?
The board sets communication protocols during onboarding. You can require review of all messages, or approve categories of routine responses. Communication logs are available anytime, and protocols can be adjusted as needed.
Can the board override AI assisted responses?
Yes, always. The board has full authority to review, edit, or reject any AI assisted communication, report, or recommendation before it is finalized or sent. AI is assistive,it helps draft content and surface relevant information,but boards maintain final approval on all significant communications. For pre-approved routine responses, board can adjust protocols anytime.
What if AI makes a mistake?
All issues are escalated immediately to human staff with clear accountability. If an AI assisted response is incorrect, it is corrected, logged, and reviewed to prevent recurrence. We carry professional liability insurance, and all work is backed by licensed professionals. Boards receive incident reports for any errors or escalations.
Error response process:
- • AI assists with identifying and flagging potential issues
- • Licensed professionals handle corrections and incident response
- • Board receives full incident reports with corrective actions
- • Professional liability insurance covers all management operations
Related Questions
What types of errors are covered by insurance?
Professional liability insurance covers errors, omissions, and negligence in management operations including financial management, compliance, vendor oversight, and communication errors. Coverage details are available during onboarding.
How are residents notified if incorrect information was provided?
Corrections are sent immediately to affected residents with clear acknowledgment of the error and accurate information. All corrections are logged and reported to the board. Serious errors trigger incident review and process improvement.
What if our board is skeptical about AI?
We offer board demos and pilot programs to build confidence. Many boards start with AI handling only routine resident inquiries while staff manages everything else. You can expand AI assistance gradually as your board becomes comfortable. We provide full transparency into how AI operates, what it can and cannot do, and how human oversight is maintained at every step.
Building board confidence:
- • Live demos showing exactly how AI drafts responses and where humans review
- • Pilot programs starting with low-risk routine inquiries only
- • Monthly board reports showing all AI activity and human oversight
- • Ability to adjust AI involvement at any time based on board comfort level
Related Questions
What if residents don't want to use technology?
Residents can always call, email, or submit written requests,no technology required on their end. AI processes requests regardless of how they arrive. Many residents never know AI is involved in operations; they simply experience faster response times and better communication. Technology is invisible to residents who prefer traditional interaction methods.
Can we try Manorway before fully committing?
Yes. We offer pilot programs for boards who want to test AI-assisted management before full transition. Typical pilots run 60-90 days handling specific functions like resident inquiries or maintenance tracking. This allows boards to evaluate effectiveness and build confidence before expanding service scope.
Finances
How are finances handled?
All financial operations are managed by licensed CPAs. The board maintains signatory authority on all accounts. AI assists with administrative tasks like tracking invoices and flagging unusual expenses, but every financial transaction requires human review and approval before execution.
Financial controls:
- • AI assists with tracking invoices, flagging anomalies, and drafting financial summaries
- • Licensed CPAs review and execute all financial transactions
- • Board maintains signatory authority and approval rights
- • Complete audit trails available for board review at any time
Related Questions
Does the board maintain signatory authority on bank accounts?
Yes, always. The board determines which board members have signatory authority. Manorway staff never have unilateral access to initiate transfers or payments. All account structures are established with board approval and documented clearly.
How are reserve funds protected?
Reserve accounts are managed separately with board-only signatory authority. Reserve expenditures require explicit board approval before execution. Licensed CPAs provide reserve fund reports quarterly, and all reserve account activity is documented for annual audits.
Can AI approve invoices or make payments?
No. AI can track invoices, flag anomalies, and prepare payment batches for review, but only licensed CPAs execute payments after human review. The board sets approval thresholds during onboarding, and all payments are logged with full audit trails.
Switching to Manorway
How does the transition work?
We follow a structured, documented transition process with clear board approval checkpoints throughout. We handle communication with your current provider, document collection, vendor handoffs, and resident notifications, while you focus on approvals, not logistics.
Transition process:
- • Structured timeline with board approval at every milestone
- • Parallel setup ensures no service downtime for residents
- • All communications drafted for board review before sending
- • Complete documentation transfer and vendor coordination handled by our team
Related Questions
What if our current manager is uncooperative?
We submit formal, documented requests for all required records per Washington State requirements. If delays occur, we work with available documentation and rebuild missing records. Legal procedures are available if records are unreasonably withheld, though this is rare.
Who communicates with residents during the transition?
We draft all resident communications for board review and approval before sending. Typical communications include transition announcement, new contact information, and service continuity assurances. The board controls messaging and timing throughout.
Is there any downtime during the switch?
No. We use parallel setup, configuring systems, establishing vendor relationships, and preparing communications while your current provider is still active. On go-live day, communication channels shift to Manorway with daily monitoring during the stabilization period.
What if our current manager is uncooperative during the transition?
We submit formal, documented requests for all required records and follow up systematically. If delays occur, we work with available documentation and rebuild missing records as needed. Our team has experience navigating difficult handoffs professionally and respectfully.
Transition safeguards:
- • Formal documentation requests submitted per Washington State requirements
- • Systematic follow-up process with clear timelines
- • Legal procedures available if records are unreasonably withheld
- • Service continuity maintained regardless of handoff challenges
Related Questions
What records are legally required to be transferred?
Washington State law requires transfer of financial records, governing documents, vendor contracts, resident records, and current legal matters. We submit comprehensive record requests and document any items not provided for legal follow-up if necessary.
How long does this delay the transition?
Record delays typically extend the transition by 2-4 weeks. We proceed with available documentation and parallel setup to minimize impact. Service to residents continues without interruption during record collection.
What if records are incomplete or missing?
We document gaps, work with available records, and rebuild missing documentation systematically. Common gaps include vendor contracts, historical maintenance records, and resident contact information. Service continuity is maintained while records are reconstructed.
Day-to-Day Operations
How do you handle emergencies?
Emergencies are immediately escalated to on-call human staff. AI is never involved in emergency decision-making. We maintain 24/7 emergency protocols with licensed professionals who coordinate urgent repairs, safety issues, and crisis situations.
Emergency response process:
- • All emergencies route directly to human staff,no AI involvement
- • Licensed professionals coordinate response and vendors
- • Response follows established board approved protocols
- • All actions are documented for audit trails and board review
Related Questions
How quickly do you respond to emergencies?
Emergency calls are answered by human staff within minutes, 24/7. Response protocols are established during onboarding based on your HOA's specific needs and risk profile. All emergency vendors are pre-vetted and available on-call.
Who pays for emergency repairs before board approval?
Emergency spending follows board approved thresholds established during setup. Urgent safety or property protection measures proceed immediately with immediate board notification and documented rationale. All expenditures are reported at the next board meeting.
How do you handle violations and enforcement?
AI assists with tracking violations, drafting notices, and maintaining compliance records, but all enforcement decisions are made by board approved human staff following your CC&Rs and board policies. The board sets enforcement priorities, fine structures, and escalation procedures during onboarding.
Enforcement process:
- • AI tracks violations, deadlines, and compliance history
- • Human staff reviews all violations and drafts notices per board policy
- • Board approves enforcement policies, fine schedules, and escalation procedures
- • Complete audit trails document all enforcement actions for legal protection
Related Questions
Can AI issue violation notices automatically?
No. AI can draft violation notices based on board approved templates and policies, but human staff review and approve all notices before they are sent. This ensures enforcement decisions include judgment, context, and board policy interpretation,not just automated rule application.
How do you handle disputes or appeals?
All disputes and appeals are escalated to human staff and board review. AI maintains records and tracks timelines, but resolution decisions are made by humans following your governing documents. We document all disputes with complete audit trails for legal protection.
Does the board control enforcement priorities?
Yes. The board determines which violations to prioritize, what warnings to issue before fines, and when to escalate to legal action. Enforcement policies are documented during onboarding and can be adjusted at any time. All enforcement actions require board approved policies and human oversight.
How is documentation retained?
All communications, decisions, and actions are logged and stored in secure, board-accessible systems following Washington State HOA requirements. This includes resident requests, vendor correspondence, board approvals, and AI assisted content. All data is backed up, encrypted, and available for board access at any time.
Documentation system:
- • AI assists with logging and organizing all HOA communications and actions
- • Licensed professionals ensure compliance with Washington State retention requirements
- • Board has full access to all records at any time
- • Complete audit trails created for compliance, transparency, and board protection
Related Questions
Can the board export or download records?
Yes. The board has full access to export records in standard formats (PDF, CSV, Excel) for audits, legal matters, or board review. All documentation is provided without restriction or delay.
How long are records retained?
Records are retained per Washington State requirements: financial records for seven years, governing documents permanently, meeting minutes permanently, and vendor/resident correspondence for the duration of the relationship plus three years.
How do you protect resident data and privacy?
All resident data is encrypted in transit and at rest, stored in secure cloud infrastructure with restricted access controls. AI processes data only as needed for operational tasks, and all data handling complies with Washington State privacy laws and HOA record-keeping requirements. The board controls what information is shared and with whom.
Data protection:
- • End-to-end encryption for all communications and stored data
- • Role-based access controls,board, staff, and residents see only authorized information
- • Regular security audits and compliance with Washington State HOA privacy requirements
- • AI processes data only for authorized operational purposes, never for external use
Related Questions
Can residents request their personal data?
Yes. Residents can request copies of their personal information, communication history, and HOA records related to their unit. We provide records within 10 business days per Washington State requirements. The board controls access to sensitive HOA-wide information per governing documents.
Is AI trained on our HOA data?
No. AI uses your HOA data only to assist with operational tasks within your community,it is never used to train models or shared with other HOAs. Your data remains private and is deleted if you terminate service, per your data retention and deletion policies.
What happens to our data if we leave Manorway?
All HOA records are exported to your preferred format and transferred to your new provider or board. We retain records only as required by Washington State law (typically 7 years for financial records). After the retention period, all data is permanently deleted unless you request extended retention.
Board Governance Essentials
What does an HOA board actually do?
An HOA board is a group of volunteer homeowners elected by the community to govern the association. Their core duties are enforcing the governing documents (CC&Rs, bylaws, rules), maintaining common areas, managing the association's finances, and making decisions on behalf of the membership. Boards are subject to fiduciary duties under state law and must act in the best interest of the community as a whole.
What is the difference between a board meeting and an executive session?
A board meeting is an open meeting where unit owners may attend and observe (with limited speaking rights as defined by the bylaws). An executive session is a closed portion of the meeting where the board discusses confidential matters such as pending litigation, personnel issues, contract negotiations, or member discipline. Decisions made in executive session must still be ratified in the open meeting and recorded in the minutes.
What is the board's fiduciary duty?
Board members have a fiduciary duty to act in the best interest of the association as a whole, exercise reasonable care, avoid conflicts of interest, and follow the governing documents and applicable law. This includes the duty of loyalty (no self-dealing), the duty of care (informed decisions), and the duty of good faith.
How do I document a board decision so it's defensible?
A defensible board decision has three things: a written record of the matter discussed, the motion or action voted on with the names of board members and how they voted, and a brief record of the rationale (the information considered). Minutes that reflect this are usually sufficient. Decisions involving expenditures, contracts, or member discipline should also reference the section of the governing documents authorizing the action.
What is selective enforcement and why does it matter?
Selective enforcement is when a board enforces a rule against some homeowners but not others. It's a common reason fines and violations get overturned in court. Boards should enforce rules consistently, document enforcement actions, and follow the same process for similar violations regardless of who the homeowner is.
Comparing AI HOA Platforms
What is AI HOA management software?
AI HOA management software uses large language models and related AI tools to help volunteer boards and property managers handle tasks like answering homeowner questions about governing documents, drafting violation notices and meeting minutes, generating board resolutions, and surfacing the right rule from the CC&Rs at the right time. The mature pattern is "AI assists, humans decide", the AI drafts and explains; the board approves and signs.
How is Manorway different from Vantaca, Stan AI, and FRONTSTEPS?
Manorway is statute aware (built around the law that governs your community from day one, WUCIOA in Washington, Davis Stirling in California, Chapter 718 and 720 in Florida, Property Code 209 and 82 in Texas, RPL Article 9-B in New York, and the rest of the 50 state map), board direct (designed for volunteer boards to use directly, not just for property managers), and grounded in each community's actual governing documents. Vantaca and FRONTSTEPS are large national platforms sold primarily through property management firms, Vantaca with its agentic HOAi AI, FRONTSTEPS with its ALLi assistant. Stan AI is a multi channel AI agent layer (SMS, phone, WhatsApp, email, web chat) designed to integrate on top of existing HOA platforms rather than replace them.
Can AI write HOA governing documents?
AI can draft HOA governing documents, articles of incorporation, CC&Rs, bylaws, rules and regulations, and board resolutions, and tailor them to state-specific law (WUCIOA in Washington, Davis-Stirling in California, etc.). Drafted documents must be reviewed by the board and, for new community formation, by a Washington-licensed attorney before adoption. AI assisted documents are a starting point, not a substitute for legal review.
Arizona HOA Law (Arizona Planned Communities Act and Condominium Act)
What is the Arizona Planned Communities Act?
The Arizona Planned Communities Act is Title 33 Chapter 16, sections 33-1801 through 33-1818 of the Arizona Revised Statutes. It governs planned community (HOA) associations. The parallel Arizona Condominium Act is Title 33 Chapter 9, sections 33-1201 through 33-1270. Both chapters require open meetings, member access to records, and proper notice. ARS 33-1804 sets the 48 hour notice rule for planned communities, and ARS 33-1242 sets the matching rule for condominiums.
Does Arizona require open board meetings?
Yes. ARS 33-1804 requires that all board meetings and committee meetings of a planned community be open to members, with notice (including the agenda) given at least 48 hours before the meeting. ARS 33-1242 mirrors this rule for condominiums. Executive session is limited to narrowly defined topics (legal advice, pending or contemplated litigation, personnel, member discipline). The 48 hour rule is the most commonly missed Arizona deadline, especially when boards try to call a same week meeting on a hot topic.
What changed with the 2025 amendment on meeting recording retention?
The 2025 amendment to ARS 33-1804 (effective September 26, 2025) added a new obligation: if the board records a meeting that is open to the members, the board must keep a copy of the recording for at least 6 months and make the unedited recording available to any member on request. ARS 33-1248 was amended in parallel for condominiums. This is a new compliance burden for boards that started recording meetings during the pandemic and never had a retention policy.
Can an Arizona HOA foreclose on unpaid assessments?
Only under tight rules. The 2025 amendment to ARS 33-1807 prohibits a planned community association from initiating a judicial lien foreclosure action in Superior Court until the owner has been and remains delinquent in the payment of any assessment for a period of 18 months or in the amount of $10,000 or more, whichever occurs first. The condominium parallel is ARS 33-1256. This 2025 floor significantly limits when foreclosure is available and is a meaningful change in collections strategy for many boards.
Does Arizona allow political signs and flags?
Yes. ARS 33-1808 prohibits the association from blocking the indoor or outdoor display of a political sign by a member on the member property. The 2025 amendment added flags within the definition of political sign. Limits on size and timing of display before and after an election still apply per the statute. Boards should update sign rules to reflect the flag inclusion before the next election cycle.
Does Arizona require a reserve study?
Arizona statute does not mandate a specific reserve study cadence the way California or Washington does. The board must adopt an annual budget (ARS 33-1260), and the declaration typically requires reserves for major components. The board has a fiduciary duty under the Arizona Nonprofit Corporation Act (ARS 10-3830) to maintain adequate reserves. In practice this means most well governed Arizona associations commission a reserve study every 3 to 5 years even without a statutory mandate, because skipping reserves invites a fiduciary duty challenge.
Can owners access Arizona HOA financial records?
Yes. ARS 33-1805 requires association financial and other records to be available to all members and authorized agents for examination during normal business hours. The association may charge a reasonable copy fee but may not charge for inspection. Members are entitled to receive copies of records by reasonable means including electronic delivery. ARS 33-1248 mirrors this for condominiums.
What is the fiduciary duty of an Arizona HOA director?
Under the Arizona Nonprofit Corporation Act (ARS 10-3830), a director must discharge duties in good faith, with the care an ordinarily prudent person in a like position would exercise under similar circumstances, and in a manner the director reasonably believes to be in the best interests of the corporation. Directors are entitled to rely on information from officers, committees, attorneys, accountants, and other reasonably reliable sources. Arizona applies a strong business judgment rule, which protects directors from second guessing when they made a reasonably informed decision in good faith.
California HOA Law (Davis Stirling Act)
What is the Davis Stirling Act?
Davis Stirling is the California Civil Code 4000 to 6150, the statute that governs every common interest development (HOA, condo, planned development) in the state. It sets the rules for board meetings, records access, reserve studies, assessment collection, member rights, and director fiduciary duty. Every California association regardless of size operates under Davis Stirling. The Annual Budget Report and Annual Policy Statement framework in Civ. Code 4525 ties many of these obligations together for owners and prospective buyers.
Does Davis Stirling require minutes of board meetings?
Yes. Civil Code 5200 entitles members to inspect and copy association records including board minutes, financials, contracts, and the membership list (with limited redactions). Boards must respond to records requests within 10 business days for most records and 30 days for older records. Records request disputes are the most frequent Davis Stirling complaints filed against boards, so minute keeping discipline is not optional.
How much notice does a California HOA board meeting require?
California requires at least 4 days notice of an open board meeting and 2 days notice if the meeting is held entirely in executive session (Civ. Code 4920). Notice must include the agenda. Members may attend any portion not held in executive session. Executive session is limited to litigation, personnel, contracts under negotiation, member discipline, and certain assessment delinquency hearings. The 4 day rule is one of the most commonly missed requirements in small California associations.
What changed with SB 326 and AB 2579?
SB 326 requires condominium projects of three or more multifamily units to inspect exterior elevated elements (balconies, decks, walkways, stairs, railings) by a licensed structural engineer or architect (Civ. Code 5986). AB 2579 (2024) extended the initial inspection deadline from January 1, 2025 to January 1, 2026. Subsequent inspections run on a 9 year cadence. Findings must be reported to the board within 45 days and immediate hazards reported to the local code enforcement agency within 15 days. Single family planned developments and townhomes without shared elevated structures are exempt.
Does Davis Stirling require a reserve study?
Yes. Civ. Code 5550 requires the board to cause a study of the reserves at least once every three years by a qualified professional, with annual review. The study identifies major components the association is obligated to maintain, estimates remaining useful life and current replacement cost, and lays out a 30 year funding plan. The annual budget report must summarize the reserve study, disclose the percent funded ratio, and state whether a special assessment is reasonably foreseeable to fund reserves over the next five years (Civ. Code 5565). Underfunded reserves do not violate the statute, but failing to disclose them does.
What are the quorum requirements for a California HOA member meeting?
Quorum and notice for member meetings is set by the governing documents, but Civil Code 5000 establishes baseline procedural rights including the member right to speak and to bring matters to the floor. Annual member meetings are required by virtually every set of CC and Rs. Boards should check the bylaws for the specific quorum percentage and confirm meeting practice matches what the governing documents say.
When does a California HOA have to disclose information to a buyer?
Civil Code 4525 requires the association to deliver a disclosure package to a selling owner within 10 days of request, before close of escrow. The package includes the governing documents, the most recent annual budget report and policy statement, the assessment delinquency notice, current insurance summary, pending litigation disclosures, and the FHA and VA certification status. The 10 day window is firm. Boards that miss it create real friction at closing.
Florida HOA Law (Florida HOA Act and Condominium Act)
Is your community under Chapter 720 or Chapter 718?
Florida HOAs (planned developments, master associations, single family neighborhoods) are governed by Chapter 720 of the Florida Statutes. Florida condominiums are governed by Chapter 718. The two chapters parallel each other on records, meetings, lien rights, and fiduciary duty, but differ in important places. The director fiduciary duty for Chapter 720 HOAs is set out in 720.303(1). A board needs to know which chapter applies before reading any rule. If your community has both single family and condo units, both chapters can apply to different parts.
Does Florida require minutes and records to be available to owners?
Yes. Florida Chapter 720 HOAs must maintain official records for at least seven years and make them available to any member within 10 business days of a written request (720.303(5)). Condominium records under Chapter 718 follow the same 10 business day window (718.111(12)). Inspection is free; the association may charge actual cost for copies. Failing to comply within 10 business days of a written request creates a presumption that the association willfully failed. Records request violations are the most frequent regulatory complaints against Florida condo boards.
How much notice does a Florida HOA board meeting require?
Florida HOA board meetings must be open to all members, with notice posted in a conspicuous place at least 48 hours before the meeting (720.303(2)). Condo board meetings follow the same 48 hour rule (718.112(2)(c)). Meetings that will adopt rules affecting parcel use or impose special assessments require 14 day mailed or hand delivered notice to all members. Emergency meetings are an exception, but the emergency must be documented and reported at the next regular meeting.
What changed with HB 1021 and the Structural Integrity Reserve Study?
HB 1021 (2024) eliminated the ability of unit owners to waive Structural Integrity Reserve Study (SIRS) funding for condominium and cooperative buildings three or more habitable stories. Every condominium controlling such a building must have a SIRS performed at least every 10 years by a licensed engineer or architect (718.112(2)(g)). The SIRS covers eight components: roof, load bearing walls or primary structural members, fire protection systems, plumbing, electrical, waterproofing and exterior painting, windows and doors, and any other item with a deferred maintenance or replacement cost exceeding $25,000. Existing buildings had a December 31, 2025 deadline. The 2026 budget (adopted in fall 2025 by most boards) is the first that must fully fund the SIRS. Single story and two story condos are exempt.
Does Florida require reserves in condo budgets?
Yes for condominiums. The annual budget under Florida Statute 718.112(2)(f) must include reserve accounts for capital expenditures and deferred maintenance covering roof, painting, paving, and any other item with a deferred maintenance or replacement cost exceeding $10,000. Reserves are calculated using either straight line accounting or pooling. Membership cannot waive or reduce reserve funding below the SIRS amounts for condos three or more stories. HOAs under Chapter 720 follow a separate budget framework, but most declarations require comparable reserve funding.
What are the quorum requirements for a Florida condo meeting?
Quorum and notice for condominium unit owner meetings are set by the bylaws. Florida Statute 718.112(2)(c) sets the open meeting and notice rules, with notice posted at least 48 hours before any board meeting. Owners have the right to attend and to speak on agenda items. Annual member meetings must be properly noticed under the bylaws, and most condo bylaws require physical or mailed notice 14 to 60 days before the meeting.
What disclosures does a Florida HOA owe a buyer?
Florida Chapter 720 HOAs must produce the governing documents and an HOA disclosure summary, drawing on the official records the association must maintain under 720.303(5). Condominiums under Chapter 718 must provide a similar disclosure plus a condominium questionnaire and a current financial statement. The condo questionnaire turnaround is one of the most common closing delays for Florida boards that have not pre staged a records request workflow.
Can a Florida HOA levy a fine without a hearing?
No. Before levying a fine or suspending use rights, the HOA must provide written notice and an opportunity for hearing before a committee of at least three members who are not officers, directors, or employees, or related to any officer, director, or employee (720.305). Fines are capped at $100 per day, $1,000 aggregate per violation unless the governing documents authorize higher amounts. Skipping the hearing step is one of the most common Florida board procedural mistakes that gets a fine reversed.
New York HOA Law (New York Condominium Act and NYC Local Laws 11 and 97)
What is the New York Condominium Act?
The New York Condominium Act is Real Property Law (RPL) Article 9-B, sections 339-d through 339-kk. RPL 339-e contains the foundational definitions for board of managers, common charges, common elements, and majority of unit owners. A condominium exists when the sponsor records a declaration under Article 9-B. The Act sets baseline rules for governance, common charge collection, and lien priority. Cooperatives are governed by the Business Corporation Law (cooperatives are corporations whose tenants are shareholders) and the Martin Act (GBL 352-e).
Does New York require minutes and financial records?
Yes. RPL 339-w requires the board of managers to keep detailed records of receipts and expenditures and make them available for examination by any unit owner at convenient hours of weekdays. The board must furnish a written summary of receipts and expenditures to each unit owner annually. Cooperatives have parallel rights under the BCL plus whatever the proprietary lease provides.
How much notice does a New York condo board meeting require?
Notice and meeting rules for New York condominiums are set out in the bylaws, which must comply with RPL 339-v. Most bylaws require 10 to 30 days notice for annual member meetings and reasonable notice (typically 5 to 10 days) for board meetings. Notice must be reasonable in the circumstances. Cooperatives follow the proprietary lease plus the BCL.
What is Local Law 97 and does it apply to my coop or condo?
NYC Local Law 97 (Admin Code 28-320) sets annual greenhouse gas emissions limits for buildings greater than 25,000 gross square feet (or two or more buildings on the same tax lot together exceeding 50,000 sf). The first compliance period runs from 2024 to 2029. The second runs from 2030 to 2034 with significantly stricter limits. The annual emissions report must be filed with the NYC Department of Buildings by May 1 of each year. Penalties for exceeding the limit are $268 per metric ton of CO2 equivalent over the cap. Cooperative and condominium buildings of this size are not exempt; they are among the most affected building classes. Outside NYC this section does not apply.
What is Local Law 11 and how often does the facade need to be inspected?
NYC Local Law 11 (Admin Code 28-302) requires buildings greater than six stories in NYC to inspect exterior walls and appurtenances every 5 years by a qualified exterior wall inspector. The inspection report (TR6 form) must be filed with the NYC Department of Buildings. Buildings are placed on a 5 year cycle (Cycle 10 runs 2025 to 2029). Failure to file timely creates an unsafe condition violation and may trigger Class 1 ECB penalties. Outside NYC, facade inspection rules are governed by local ordinance and are less stringent.
Does New York require a reserve study?
New York does not have a statutory reserve study mandate parallel to California or Washington. Reserve practice is governed by the bylaws and the board fiduciary duty under BCL 717. RPL 339-w requires annual financial disclosure to unit owners, which most boards use as the framework for showing the reserve position. NYC buildings subject to Local Law 11 and Local Law 97 typically need significantly larger reserves than the bylaws nominally require, because the facade and emissions capital programs are not optional.
What does a New York condo have to disclose to a buyer?
New York condominium sales are governed by the offering plan filed with the New York Attorney General Real Estate Finance Bureau under General Business Law 352-e (the Martin Act). For resales (not first sales by the sponsor), the buyer typically receives a condominium questionnaire and the offering plan together with the contract. Boards must produce the financial statements, insurance summary, and any current litigation disclosures the questionnaire asks for. Misstatements in any of these can trigger Martin Act enforcement.
What is the priority of an unpaid common charge lien against a mortgage?
RPL 339-aa makes the common charge lien subordinate to first mortgages of record, but it takes priority over later mortgages and most other claims. In a mortgage foreclosure, the board may collect up to six months of unpaid common charges and assessments from the foreclosure sale proceeds before the mortgagee. This six month priority is a critical recovery tool for boards facing an owner who has stopped paying and is being foreclosed by the bank.
What is the fiduciary duty of a New York condo or coop director?
Business Corporation Law 717 requires a director of a corporation (which includes both not for profit condominium board of managers operating entities and for profit cooperative housing corporations) to perform duties in good faith and with the degree of care that an ordinarily prudent person would exercise in similar circumstances. Directors are entitled to rely on information from officers, committees, attorneys, accountants, and other reasonably reliable sources. New York applies a robust business judgment rule, which protects director decisions made on a reasonably informed basis.
Texas HOA Law (Texas Property Code Chapter 209 and Chapter 82)
Is your community under Property Code Chapter 209 or Chapter 82?
Most Texas HOAs (planned developments, single family neighborhoods) are governed by the Texas Residential Property Owners Protection Act, Chapter 209 of the Property Code. Condominiums formed on or after January 1, 1994 are governed by Chapter 82 (the Texas Uniform Condominium Act). Older condos may be governed by prior statute plus their declaration. The two chapters cover parallel topics (records, meetings, lien rights, fiduciary duty), but procedural rules differ. The management certificate filing in 209.004 is the Chapter 209 framing.
Does Texas require records production to owners?
Yes. A member is entitled to inspect and copy association records under Property Code 209.005. The association must produce records within 10 business days of a written request, unless the association certifies it cannot produce within that window, in which case it has an additional reasonable time. The association may charge actual cost of copies, but may not charge to inspect on site. Records older than seven years may have additional limits.
How much notice does a Texas HOA board meeting require?
Texas Property Code 209.0051 requires notice at least 144 hours (six days) before a regular board meeting and at least 72 hours before a special or emergency meeting. The notice must include the date, time, location, and an agenda. Executive session is permitted only for narrowly defined topics (litigation, personnel, contract negotiations, member discipline). The 144 hour rule is one of the most commonly missed Chapter 209 requirements when boards try to add an agenda item late in the week.
What changed with HB 614 on fines and suspensions?
HB 614 (2023) clarified Property Code 209.007. Before imposing a fine, charging an attorney fee, or suspending a member right of access, the association must provide written notice and an opportunity for hearing before the board or a designated tribunal. HB 614 required the notice to describe the alleged violation with specificity (general you violated the rules language is not enough), and the owner has at least 30 days to cure most violations before fines accrue. Boards that fine first and explain later see fines reversed.
Does Texas require a management certificate filing?
Yes. Every Chapter 209 HOA must record a management certificate with the county clerk containing the name of the subdivision, the name and mailing address of the association, the recording data of the dedicatory instruments, the contact information for the management company, and the website address used to access dedicatory instruments. Within 7 days of recording with the county, the certificate must also be filed electronically with the Texas Real Estate Commission via hoa.texas.gov (Property Code 209.004, added by SB 1588). Failure to file with TREC suspends the HOA lien authority until the filing is cured. This filing is unique to Texas.
What are the quorum and notice rules for a Texas condo meeting?
Quorum for board and member meetings is set by the dedicatory instruments. Property Code 82.108 establishes the open meeting and notice rules for condominiums under Chapter 82: annual member meetings must be held with notice not less than 10 or more than 60 days before the meeting. Chapter 209 HOA quorums are likewise set by the bylaws or declaration, with the notice requirements of 209.0051 layered on top.
What does a Texas HOA have to disclose to a buyer?
Texas requires a resale certificate for HOA sales, with content set out in the dedicatory instruments and the management certificate framework (Property Code 209.004). The seller (through the title company) typically requests the resale certificate from the HOA or its management company. Most associations have 10 business days to produce. The certificate includes assessments owed, transfer fees, deed restrictions, and any pending violations on the property.
Can a Texas HOA foreclose on an assessment lien?
Only under tight rules. Property Code 209.0093 prohibits a Chapter 209 association from foreclosing an assessment lien by non judicial means unless the dedicatory instruments expressly authorize non judicial foreclosure and the procedural requirements of Chapter 51 of the Property Code are followed. Most associations must use judicial foreclosure, which requires a court order. Before suit, a 30 day certified mail notice under 209.0091 is required.
Washington HOA Law (WUCIOA (RCW 64.90))
What is WUCIOA?
WUCIOA stands for the Washington Uniform Common Interest Ownership Act, codified at RCW 64.90. It governs condominiums, homeowner associations, and other common interest communities in Washington State. WUCIOA took effect July 1, 2018 and applied in full to communities formed on or after that date. The Legislature has since passed two bills that extend WUCIOA to every common interest community in Washington regardless of formation date: ESSB 5796 in 2024 (the WUCIOA for All bill, Chapter 239 Laws of 2024) sets a full transition deadline of January 1, 2028, and ESSB 5129 in 2025 (Chapter 119 Laws of 2025) accelerated key provisions, including meeting rules and resale certificates, to January 1, 2026. Both phases are now active law.
Does WUCIOA require my HOA board to keep meeting minutes?
Yes. RCW 64.90.455 requires associations to maintain minutes of all meetings of the association and the board, and these minutes must be made available to members on request. Minutes must capture board actions, decisions, and votes. Informal notes about what the board talked about are not sufficient.
How much notice does WUCIOA require for a board meeting?
Notice of any meeting of the unit owners must be given at least 14 days but not more than 60 days before the meeting (RCW 64.90.445). Board meetings must still be reasonably noticed to members. ESSB 5129, effective for every common interest community on January 1, 2026, modernized these rules to allow electronic delivery, to authorize virtual and hybrid meetings, and to allow a 7 day emergency notice option by electronic communication.
What changed with ESSB 5129?
ESSB 5129 was passed in 2025 (Chapter 119 Laws of 2025) and took effect July 27, 2025, with mandatory compliance for every Washington common interest community on January 1, 2026. It is the Phase 1 acceleration of the broader WUCIOA for All transition (ESSB 5796, 2024) that completes on January 1, 2028. Headline changes: the board must allow at least 15 minutes for unit owners to comment on each agenda item before voting on it; resale certificates are required for every community type, and if a certificate is delivered 5 or fewer days before closing the buyer may cancel or extend the closing date; the association must offer at least one assessment payment method at no charge to the owner; boards have expanded powers during a governor declared emergency; and there are new rules for EV charging station siting, heat pump approvals, and secret ballots for board elections and document amendments. Reserve fund investment rules also tightened: reserves must be held in FDIC insured or FINRA regulated accounts, disbursements over $250,000 require dual signatures, and investing 100 percent of reserves in non insured securities requires a 75 percent owner vote.
Does WUCIOA require a reserve study?
Yes. WUCIOA requires associations to have a reserve study prepared by a qualified professional, updated regularly, and used to inform reserve funding decisions. The exact cadence and qualified professional definition are set out in RCW 64.90.550 and RCW 64.90.555. Under the WUCIOA for All transition (ESSB 5796, 2024), reserve study requirements apply to every Washington common interest community by January 1, 2028, including communities formed before July 1, 2018.
What are the quorum requirements for a Washington HOA board meeting?
Under WUCIOA, the quorum for a board meeting is a majority of the board members unless the association bylaws specify otherwise (RCW 64.90.485). For meetings of the unit owners, the default quorum is 20 percent of the votes in the association unless the declaration specifies a different threshold.
Is my Washington HOA required to provide governing documents to a buyer?
Yes. WUCIOA requires associations to provide a resale certificate (also called a 5B disclosure) containing specified governing documents, financial information, and disclosures to a unit owner who is selling. The buyer is entitled to receive this package before closing (RCW 64.90.640). ESSB 5129 (2025) added: if a complete certificate is delivered 5 or fewer days before closing, the buyer may cancel or extend the closing date.
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